SUPPORTED LIVING
Our Approach to Support
Our Approach to Delivering Support
Our approach is person-centred, outcome-focused, and safety-led. We design and deliver support that enables each individual to increase independence while maintaining appropriate safeguards and oversight. Support is never one-size-fits-all; it is built through assessment, collaboration, and continuous review.
PERSON-CENTRED PLANNING
Every individual has a detailed, personalised support plan developed through assessment and consultation. Plans reflect personal goals, preferences, cultural needs, communication styles, and risk factors. Individuals are actively involved in decisions about their support and daily lives.
Outcome-Focused Support
We define clear, measurable outcomes with each person and review progress regularly. Outcomes typically include independence skills, community participation, health stability, and tenancy sustainability. Support is adjusted based on evidence of progress or changing needs.
Positive Risk Management
We use structured risk assessment and positive risk-taking principles. This means supporting independence while managing foreseeable risks through proportionate controls, staff training, and regular review. Risk plans are live documents and updated following incidents, changes, or reviews.
Partnership working
We work collaboratively with families, advocates, social workers, clinicians, and commissioners. Information sharing follows confidentiality and data protection standards. Multi-agency cooperation supports continuity, safety, and better long-term outcomes.
communication and inclusion
We adapt communication methods to individual needs, including easy-read formats, visual supports, and assistive tools. Individuals are supported to express choices and give feedback about their support.
Family and advocate involvement
Our service focuses on working collaboratively with families and advocates to ensure the safety and well-being of individuals. By fostering strong partnerships, we aim to achieve better long-term outcomes for those we serve.
Independence and skills development
Our Independence and Skills Development service creates a natural environment for learning essential life skills, including cooking, household management, and community navigation. By fostering these abilities, we not only enhance independence but also build confidence and self-esteem in individuals.
Continuous review and quality improvement
Our Continuous Review and Quality Improvement service is essential to ensure that our services are safe, effective, and person-centred, directly contributing to positive outcomes like increased independence. We prioritise proactive care planning and involve service users, their families, and staff in regular meetings, all supported by governance, clear accountability, and a transparent environment.