Policies & Procedures Overview

Our Policies and Procedures Framework

Our service operates under a comprehensive and regularly reviewed suite of policies and procedures designed to ensure safe, lawful, and consistent support delivery. These policies guide staff practice, decision-making, safeguarding actions, and quality standards across all areas of operation.

All policies are version-controlled, reviewed on a scheduled cycle, and updated in response to regulatory changes, best practice guidance, incidents, and audit findings. Staff are required to read, understand, and follow all relevant policies, with compliance monitored through supervision and audit.

Core Policy Areas Include

Safeguarding adults and whistleblowing
Duty of care and professional conduct
Risk assessment and risk management
Medication support and recording
Incident and accident reporting
Complaints and feedback handling
Equality, diversity, and inclusion
Data protection and confidentiality
Health and safety
Infection prevention and control
Positive behaviour support
Staff recruitment, vetting, and supervision

Policies are available to staff and can be explained in accessible formats to people we support upon request.